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Seena Makari

Fractional Customer Success Manager

EXPERIENCE

Seena Makari is a fractional customer success manager who works with B2B tech companies. He builds systems and processes to control customer feedback and data. This information provides reports and actionable next steps for his clients. Customer success data is the key to having customers who are stickier, on higher-tier plans, and who make referrals. He believes CS Operations are the key to revenue growth. 

Seena is looking to connect with (fractional or full-time) sales or marketing executives at B2B tech companies. 
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Seena Makari was one of the co-founders of Small Business Chatbot, a company that builds humanlike AI chatbots for small business websites. Being a co-founder has lead him to his passion about customer service and retention. He emphasizes the importance of how these impact revenue, the growth, and stability of a company. 

Life is like Google.  You just need to know what you are searching for.

References

“Small Business Chatbot has been by far the easiest website chat to set up, implement, and manage. There are no high-pressure sales tactics, just quick and honest communication to get you where you need to be. Most importantly, it performs well and adds another tool online to convert traffic into sales. ”
Ben Mariano - Director of Operations at Norman Carpet One

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“As Small Business Chatbot's very first customer, we’ve had the privilege of watching this AI chat widget evolve from concept to a powerful, reliable tool that delivers real value for our business. The team has been fantastic to work with—exceptionally receptive to feedback, quick to respond, and always proactive in enhancing the product to meet our specific needs. The chatbot integrates seamlessly into our website, helping us engage customers instantly and ensuring we never miss an opportunity to provide top-shelf service. Small Business Chatbot has been a true partner in every sense of the word.”
Dr. Shawn Seitz -  Owner of Alpha Tech Pet

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